Contact us

Enquiries

Council is available to assist you with your enquiries.

Please contact us if you:

  • have an enquiry
  • need to make a request for a service
  • would like to give us feedback or a compliment
  • want to understand more about our customer engagement standards(PDF, 200KB)
  • want to know about payment options
  • make a complaint about a service you have received
  • make a complaint about our handling of your personal information (privacy).

Complaints

Council welcomes feedback if you are not entirely happy with the service you have received from council or if you wish to make a complaint.

What is the complaint process?

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View our Complaint Resolution Process to find out more.

 

 

All correspondence should be addressed to the Chief Executive Officer.

Postal Address: PO Box 580, Stawell, VIC, Australia, 3380

Email: ngshire@ngshire.vic.gov.au

Visit one of our customer service centres 

Stawell Customer Service

59-69 Main Street, Stawell, Australia (headquarters) View Map
Hours: 8.30am to 4.45pm Monday to Friday (public holidays excluded)

St Arnaud Customer Service 

Town Hall, 40 Napier Street, St Arnaud, Australia View Map
Hours: 9am to 4.30pm Monday to Friday (public holidays excluded)

Or call

Ph: 03 5358 8700

After hours

Ph: 03 5358 8700

This number is to be used after hours for emergency response only. 

If you are deaf or have a hearing or speech impairment you can call through the National Relay Service (NRS):

  • TTY users can phone 133677 then ask for 03 5358 8700
  • Speak and Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5358 8700
  • Internet relay users can connect to NRS on https://internet-relay.nrscall.gov.au

 

 

Kevin Erwin

 Councillor

  • Telephone03 5358 8739
  • Email councillor@ngshire.vic.gov.au
  • ProfileCr Kevin Erwin represents the Central Ward and is Northern Grampians Shire Council’s longest serving councillor, having been first elected to council on 14 March 2003.

Rob Haswell

 Mayor

  • Telephone03 5358 8700
  • Alternate Phone0419 222 046
  • Email councillor@ngshire.vic.gov.au
  • ProfileCouncillor Rob Haswell is currently serving as Mayor, from November 2023 to 26 October 2024. Cr Haswell has served Northern Grampians Shire Council since October 2016 and represents the Stawell Ward of our shire. He is currently serving his second term as a councillor.

Murray Emerson

 Councillor

  • Telephone03 5358 8700
  • Alternate Phone0459 027 575
  • Email councillor@ngshire.vic.gov.au
  • ProfileCouncillor Murray Emerson has served Northern Grampians Shire Council since October 2012, and represents the Stawell Ward of our shire.

Lauren Dempsey

 Councillor

  • Telephone03 5358 8751
  • Email councillor@ngshire.vic.gov.au
  • ProfileCouncillor Lauren Dempsey has served Northern Grampians Shire Council since October 2020, and represents the Stawell Ward of our shire.

Trevor Gready

 Councillor

  • Telephone03 5358 8738
  • Email councillor@ngshire.vic.gov.au
  • ProfileCouncillor Trevor Gready has served the Northern Grampians Shire Council since December 2020 and represents the South West Ward of our shire, covering Halls Gap, Great Western and parts of Stawell.

Dr Eddy Ostarcevic

 Councillor

  • Telephone03 5358 8717
  • Email councillor@ngshire.vic.gov.au
  • ProfileCouncillor Eddy Ostarcevic PhD has served Northern Grampians Shire Council since March 2021, and represents the Kara Kara Ward of our shire.

Karen Hyslop

 Councillor

  • Telephone03 5358 8700
  • Alternate Phone0484 269 942
  • Email councillor@ngshire.vic.gov.au
  • ProfileCouncillor Karen Hyslop was elected on 11 November 2022 and represents the Kara Kara Ward of our shire.

Download Snap Send Solve from the App Store or Google Play, or online at www.snapsendsolve.com to your mobile device to report local issues you come across within the shire.  These issues range from fallen trees, potholes and dumped rubbish to cracked pavements, graffiti and more and you just have to take a photo and input any notes before sending directly to council for it to be actioned within our systems.  Snap Send Solve automatically recognises where you are situated so you do not need to know how or where to report incidents on the spot. There is no automatic acknowledgement capability with this program; if you want a response please add that detail into the comments section of your report.

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