Contact us


Council is available to assist you with your enquiries.

Please contact us if you:


Council welcomes feedback if you are not entirely happy with the service you have received from council or if you wish to make a complaint.

What is the complaint process?


View our Complaint Resolution Process to find out more.



All correspondence should be addressed to the Chief Executive Officer.

Postal Address: PO Box 580, Stawell, VIC, 3380


Coronavirus update

Northern Grampians Shire Council customer service offices at Stawell Town Hall and St Arnaud are open with density limitations in place.

The Stawell Town Hall office will be open from 8.30am to 4.45pm, Monday to Friday with a limit of five small groups and patrons will be required to stand on the marked areas of the floor.

The St Arnaud Office will be open 9am to 4pm, Monday to Friday with a limit of six people in total allowed in the reception area at any time.

Physical distancing protocols of 1.5 metres between people will be expected and enforced within the customer service areas and hand sanitiser will be provided at both the entry and exit of customer service centres.

Clear plastic screens will remain in place at the customer service desks to ensure the safety of staff and the community. 

We are all in it together and Northern Grampians Shire Council is here to assist in any way we can. 

Visit one of our customer service centres 

Stawell Customer Service

59-69 Main Street, Stawell (headquarters) View Map
Hours: 8.30am to 4.45pm Monday to Friday (public holidays excluded)

St Arnaud Customer Service 

Town Hall, 40 Napier Street, St Arnaud View Map
Hours: 9am to 4pm Monday to Friday (public holidays excluded)

Or call

Ph: 03 5358 8700

After hours

Ph: 03 5358 8700

This number is to be used after hours for emergency response only. 

If you are deaf or have a hearing or speech impairment you can call through the National Relay Service (NRS):

  • TTY users can phone 133677 then ask for 03 5358 8700
  • Speak and Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5358 8700
  • Internet relay users can connect to NRS on



Murray Emerson

Mayor (August 2022- November 2022)

  • Telephone03 5358 8700
  • Alternate Phone0459 027 575
  • Email
  • ProfileCouncillor Murray Emerson has served Northern Grampians Shire Council since October 2012, and represents the Stawell Ward of our shire. Councillor Emerson is currently serving a term as Mayor for August 2022 - November 2022, taking over from the late Mayor Cr Tony Driscoll.

Kevin Erwin


  • Telephone03 5358 8739
  • Email
  • ProfileCr Kevin Erwin represents the Central Ward and is Northern Grampians Shire Council’s longest serving Councillor having been first elected to Council on 14 March 2003.

Rob Haswell


  • Telephone03 5358 8700
  • Alternate Phone0419 222 046
  • Email
  • ProfileCouncillor Rob Haswell has served Northern Grampians Shire Council since October 2016, and represents the Stawell Ward of our shire. Cr Haswell has been re-elected for his second term.

Lauren Dempsey


  • Telephone03 5358 8751
  • Email
  • ProfileCouncillor Lauren Dempsey has served Northern Grampians Shire Council since October 2020, and represents the Stawell Ward of our shire.

Trevor Gready


  • Telephone03 5358 8738
  • Email
  • ProfileCouncillor Trevor Gready has served the Northern Grampians Shire Council since December 2020 and represents the South West Ward of our shire, covering Halls Gap, Great Western and parts of Stawell.

Dr Eddy Ostarcevic


  • Telephone03 5358 8717
  • Email
  • ProfileCouncillor Eddy Ostarcevic PhD has served Northern Grampians Shire Council since March 2021, and represents the Kara Kara Ward of our shire.

Download Snap Send Solve from the App Store or Google Play, or online at to your mobile device to report local issues you come across within the shire.  These issues range from fallen trees, potholes and dumped rubbish to cracked pavements, graffiti and more and you just have to take a photo and input any notes before sending directly to council for it to be actioned within our systems.  Snap Send Solve automatically recognises where you are situated so you do not need to know how or where to report incidents on the spot. There is no automatic acknowledgement capability with this program; if you want a response please add that detail into the comments section of your report.

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