Please note that our customer service offices will be closed for the Australia Day Public Holiday on Monday, January 26, 2026. For urgent matters, please call (03) 5358 8700.
Northern Grampians Shire residents can influence council's 2026/27 budget by reviewing and providing feedback on the proposed council plan year two priorities. This process is different from previous years where residents traditionally had an opportunity to provide submissions to a draft budget. Feedback closes at 4pm Wednesday, February 4, 2026.
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Funding council services and facilities
Council's rate revenue along with the other income streams, is used to help fund a range of services and facilities provided by the council for the enjoyment and safety of the whole community. Some examples of these services are road construction and maintenance, public gardens, youth and children's services, library services, and aged care services.
Council rates are a property-based charge. Councils such as Northern Grampians use property values as the basis of their rate calculation. For general information about how rates and valuations are calculated, please visit the Local Government Victoria website here.
The following information provides insight about how to pay your rates, how to change your details, how to apply for hardship support, what concessions are available, and how to read your rates notice. Should you have any questions or required specific information about your property's rates notice, please contact council's rate team by calling (03) 5358 8710or by emailing rates@ngshire.vic.gov.au.
Information about how we calculate your rates.
Find out about options for paying your rates including registering for electronic rate notices.
Find out more about the different sections and fees outlined on your 2025/26 rates notice.
Information about the different rebates and exemptions available for your rates.
Information about the Emergency Services and Volunteers Fund coming into effect from July 1, 2025.
We are here to help in the event you need some additional support to pay your rates.
How to advise council of a change in your details such as change of name, change of address, or change of tenant/ratepayer.
Learn how property valuations are determined and how to object to a valuation.
Our most frequently asked questions concerning your rate notice and charges.