All correspondence should be addressed to the Chief Executive Officer.

Postal Address: PO Box 580, Stawell, VIC, 3380

Email: ngshire@ngshire.vic.gov.au

Coronavirus update

Customer service centres are closed from 4.45pm on Tuesday 17 March until further notice.

Our customer service offices in Stawell and St Arnaud will be closed to the public unless by appointment but customer service staff will remain available to assist from 8.30am to 4.45pm, Monday to Friday over the phone or via email.

If you have organised an appointment, entrance to customer service will be via the Entertainment Centre at the Stawell Town Hall and via the airlock at the door to the customer service area at the St Arnaud Office.

Visit one of our customer service centres 

Stawell Customer Service Town Hall 

59-69 Main Street, Stawell (headquarters) View Map
Hours: 8.30am to 4.45pm Monday to Friday (public holidays excluded)

St Arnaud Customer Service 

Town Hall, 40 Napier Street, St Arnaud View Map
Hours: 9am to 4pm Monday to Friday (public holidays excluded)

Or call

Ph: 03 5358 8700

After hours

Ph: 03 5358 8700

This number is to be used for emergency response only. 

If you are deaf or have a hearing or speech impairment you can call through the National Relay Service (NRS):

• TTY users can phone 133677 then ask for 03 5358 8700
• Speak and Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5358 8700
• Internet relay users can connect to NRS on https://internet-relay.nrscall.gov.au

Download Snap Send Solve from the App Store or Google Play, or online at www.snapsendsolve.com to your mobile device to report local issues you come across within the shire.  These issues range from fallen trees, potholes and dumped rubbish to cracked pavements, graffiti and more and you just have to take a photo and input any notes before sending directly to council for it to be actioned within our systems.  Snap Send Solve automatically recognises where you are situated so you do not need to know how or where to report incidents on the spot. There is no automatic acknowledgement capability with this program; if you want a response please add that detail into the comments section of your report.