How to pay your rates

Rates are payable by four quarterly instalments. Reminder notices are issued prior to the respective due date of each instalment.

Current due dates of the instalments are:

  • Instalment one- 30 September
  • Instalment two-30 November
  • Instalment three- 28 February
  • Instalment four- 1 June

Instalments not paid by the due date incur interest at 10.0% per annum.

eNotices

If you would prefer the convenience of having your rate notices delivered electronically, council has two options for providing this service.

eNotice

eNotices is a secure and easy way to receive your rate notices direct to your email.  Once set up, you also have the option to pay your rates via the payment gateway using either your nominated bank account or credit card.

Upon registration, all of your notices can be viewed at any time.

Register for eNotices

To register for electronic delivery of rate notices click here

Please note, you will require your eNotices Reference Number which can be found at the bottom of your rates notice.

Rates-notice-example

Login to eNotice

To access your eNotice account click here

BPAY View

If you are already registered with your bank for BPAY you simply need to log onto your online banking site and register to receive Northern Grampians Shire Council rates accounts at the 'BPAY View' or 'View Bills' section. Once a registration is completed, you will receive an email notification when all future rate notices are delivered to your online banking mailbox.

To find out more about BPAY View click here

Once registered for either eNotices or BPay View, all future rate notices will then be delivered to you electronically rather than by mail.

Direct debit

Instalment payments can be made by direct debit. Application forms must be lodged at least 14 days prior to the due date of the next instalment.

Direct debit payments may also be made fortnightly.  Before making a direct debit application for fortnightly payments, please contact the rating department for confirmation of the appropriate payment amount and the dates that these payments will be deducted.

Direct Debit application form >>

Other payment methods

Northern Grampians Shire Council provides other methods for payment of rates and charges.

Step 1.BPay

You can make your rates payments via your banks BPay service using the Bpay details on your rates notice. If you are unsure on how to use this service please contact your bank.

Step 2.Mail

Make cheques payable to Northern Grampians Shire Council. Send to Northern Grampians Shire Council, PO Box 580, Stawell VIC 3380

Step 3.In person

Call into our customer service centres in St Arnaud or Stawell. We accept credit cards and have EFTPOS facilities.

Step 4.Australia Post

In person or via B-Pay: phone 13 18 16 or www.postbillpay.com.au

Ratepayers are encouraged to contact council if they are having difficulty paying part, or all, of their rates, charges or Fire Services Property Levy.

Council has implemented a COVID-19 Financial Support and Hardship policy(PDF, 300KB).

Council has a Personal Financial Hardship Policy(PDF, 145KB) to assist those ratepayers in genuine financial distress.

Additionally, the owner(s) of rateable land may apply for a waiver or deferral in respect of the Fire Services Property Levy.  The owner(s) of non-rateable residential land, which is leviable for the Fire Services Property Levy, can also apply for a waiver or deferral.

Further information regarding assistance available can be obtained from council's rating department.

All enquiries made are kept strictly confidential.

Contact us

For further information contact council's rating department.

Phone: 03 5358 8700

Email: rates@ngshire.vic.gov.au

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