Ratepayers are encouraged to contact council if they are having difficulty paying part, or all, of their rates, charges or Fire Services Property Levy.
Council has a Personal Financial Hardship Policy(PDF, 145KB) to assist those ratepayers in genuine financial distress.
Additionally, the owner(s) of rateable land may apply for a waiver or deferral in respect of the Fire Services Property Levy. The owner(s) of non-rateable residential land, which is leviable for the Fire Services Property Levy, can also apply for a waiver or deferral.
Further information regarding assistance available can be obtained from council's rating department.
All enquiries made are kept strictly confidential.