Contact Us

Contact Us

The Northern Grampians Shire Council is available to assist you with your enquiries.

Please contact us if you:

  • have an enquiry
  • need to make a request for a service
  • would like to give us feedback
  • wish to make a complaint (view the Complaint Resolution Process)

Online

Fill in our online form 

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Details of your enquiry

Privacy Statement: Personal information requested on this form will only be used for the specific purpose of processing your request and will not be disclosed without your consent except where authorised by law. If you do not provide all or part of the personal information required we may not be able to process your request in an effective and efficient matter. You have the right to seek access and correction of your personal information.

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In writing

All correspondence should be addressed to the Chief Executive Officer, Mrs Justine Linley.

Postal Address: PO Box 580, Stawell, VIC, 3380

Email: ngshire@ngshire.vic.gov.au


In person

Visit one of our customer service centres; we are open from 8.30am to 4.45pm Monday to Friday (public holidays excluded)

Stawell Customer Service Town Hall

59-69 Main St, Stawell (headquarters)

Hours: 8.30am to 4.45pm Monday to Friday (public holidays excluded) 

Ph: 03 5358 8700

Fax: 03 5358 4151

 

St Arnaud Customer Service

Town Hall, Napier St, St Arnaud

Hours: 8.30am to 4.45pm Monday to Friday (public holidays excluded)

Hours from 1 July 2016: 10.00am to 4.00pm, closed 1.00pm - 1.30pm Monday to Friday (public holidays excluded)

Ph: 03 5358 8700 

Fax: 03 5495 1026

Web: www.ngshire.vic.gov.au


National Relay Service (NRS)

If you are deaf or have a hearing or speech impairment you can call through the National Relay Service (NRS):

  • TTY users can phone 133677 then ask for 03 5358 8700
  • Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5358 8700
  • Internet relay users can connect to NRS on www.relayservice.com.au

Council Services

  • Rates - 03 5358 8700
  • Local Laws - 03 5358 8700
  • Planning & Building - 03 5358 8700
  • Home & Community Care - 03 5358 7590
  • Immunisations - 03 5358 8700
  • Business Support - 03 5358 8700
  • St Arnaud Children's Precinct - 03 5495 2666
  • After School Care, St Arnaud - 03 5495 2666
  • Stawell Leisure Centre - 03 5358 0550
  • St Arnaud Pool - 03 5495 1981
  • Stawell Regional Library - 03 5358 1274
  • St Arnaud Regional Library - 03 5495 2188
  • Waste Management - 03 5358 8700
  • Stawell Maternal & Child Health - 03 5358 9060
  • Environmental Health - 03 5358 8700

Visitor Information Centres

  • Stawell - 1800 330 080
  • St Arnaud - 1800 014 455
  • Halls Gap - 1800 065 599

Councillors