Contact Us

Contact Us

The Northern Grampians Shire Council is available to assist you with your enquiries.

Please contact us if you:

  • have an enquiry
  • need to make a request for a service
  • would like to give us feedback
  • wish to make a complaint (view the Complaint Resolution Process)

Online

Fill in our online Contact Us form 


In writing

All correspondence should be addressed to the Chief Executive Officer.

Postal Address: PO Box 580, Stawell, VIC, 3380

Email: ngshire@ngshire.vic.gov.au


In person

Visit one of our customer service centres; 

Stawell Customer Service Town Hall

59-69 Main St, Stawell (headquarters)
Hours: 8.30am to 4.45pm Monday to Friday (public holidays excluded) 
Ph: 03 5358 8700

St Arnaud Customer Service

Town Hall, Napier St, St Arnaud
Hours: 10.00am to 4.00pm, closed 1.00pm - 1.30pm Monday to Friday (public holidays excluded)
Ph: 03 5358 8700 

Web: www.ngshire.vic.gov.au


National Relay Service (NRS)

If you are deaf or have a hearing or speech impairment you can call through the National Relay Service (NRS):

  • TTY users can phone 133677 then ask for 03 5358 8700
  • Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5358 8700
  • Internet relay users can connect to NRS on www.relayservice.com.au

Council Services

  • Rates - 03 5358 8700
  • Local Laws - 03 5358 8700
  • Planning & Building - 03 5358 8700
  • Home & Community Care - 03 5358 7590
  • Immunisations - 03 5358 8700
  • Business Support - 03 5358 8700
  • St Arnaud Children's Precinct - 03 5495 2666
  • After School Care, St Arnaud - 03 5495 2666
  • Stawell Leisure Centre - 03 5358 0550
  • St Arnaud Pool - 03 5495 1981
  • Stawell Regional Library - 03 5358 1274
  • St Arnaud Regional Library - 03 5495 2188
  • Waste Management - 03 5358 8700
  • Stawell Maternal & Child Health - 03 5358 9060
  • Environmental Health - 03 5358 8700

Councillors