Contact us

The Northern Grampians Shire Council is available to assist you with your enquiries.

Please contact us if you:

All correspondence should be addressed to the Chief Executive Officer.

Postal Address: PO Box 580, Stawell, VIC, 3380


Visit one of our customer service centres; 

Stawell Customer Service Town Hall 

59-69 Main St, Stawell (headquarters) View Map
Hours: 8.30am to 4.45pm Monday to Friday (public holidays excluded)

St Arnaud Customer Service 

Town Hall, 40 Napier St, St Arnaud View Map
Hours: 10am to 4pm, closed 1pm - 1.30pm Monday to Friday (public holidays excluded)

Or call

Ph: 03 5358 8700

If you are deaf or have a hearing or speech impairment you can call through the National Relay Service (NRS):

  • TTY users can phone 133677 then ask for 03 5358 8700
  • Speak and Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5358 8700
  • Internet relay users can connect to NRS on


Download Snap Send Solve from the App Store or Google Play, or online at to your mobile device to report local issues you come across within the shire.  These issues range from fallen trees, potholes and dumped rubbish to cracked pavements, graffiti and more and you just have to take a photo and input any notes before sending directly to council for it to be actioned within our systems.  Snap Send Solve automatically recognises where you are situated so you do not need to know how or where to report incidents on the spot.