Community Satisfaction Telephone Survey to Start

Published on 12 January 2022


Northern Grampians Shire Council is notifying residents that they may receive a telephone call from National Field Services (NFS), an independent market research agency working on behalf of JWS Research (JWS) as part of an annual survey of Victorian councils. The tele-survey period will commence on 27 January and run until 31 March 2022

The Victorian Government has initiated this process and Council along with the majority of Victorian councils, is participating in the Local Government Community Satisfaction Survey. JWS will produce two reports for Council at the conclusion of the annual survey and these will be made publicly available on Council’s Have Your Say website.

The tele-survey is anticipated to take no more than five minutes. The operators will be gauging residents’ opinions on:

  • Overall council performance
  • Customer service
  • Council direction
  • Individual service area performance

JWS Research will treat residents’ details and individual responses as confidential and only the overall results will be shared with council.

Northern Grampians Shire Council Mayor, Cr Tony Driscoll said, “Rest assured if you receive a call from National Field Services requesting information on council’s performance that this is a genuine and approved activity.”

“We truly hope that you will take the opportunity to respond with enthusiasm and sincerity as we really value what you think of the services we provide for you.

“If you do feel that you may be receiving a scam call, please do not hesitate to contact our customer service staff and report your concerns and never provide any banking or credit card information to a third party wishing to survey you.”

The previous year’s report can be found on Council’s Have Your Say website page under Past Consultations: Community Satisfaction Survey 2021 (


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