Please note that our customer service offices will be closed for the Australia Day Public Holiday on Monday, January 26, 2026. For urgent matters, please call (03) 5358 8700.
Northern Grampians Shire residents can influence council's 2026/27 budget by reviewing and providing feedback on the proposed council plan year two priorities. This process is different from previous years where residents traditionally had an opportunity to provide submissions to a draft budget. Feedback closes at 4pm Wednesday, February 4, 2026.
Find out more
Our office based at the Halls Gap Hub closed as of COB Monday, March 16 following two months of on-the-ground support for our local community. This is in part due to the onboarding of council's new Recovery Lead, Rohan Gow, who is taking over all recovery responsibilities from Wednesday, March 19.
Rohan will now be the main point of contact for all council related recovery matters moving forward. Rowan can be contacted via recovery@ngshire.vic.gov.au or by calling 0400 800 186.
Council staff continue to both support and advocate for all types of government and non-government support for community members and business owners impacted by the bushfires.
If paying council rates is becoming challenging for you, please contact the Rates Team on 5358 8710 to discuss payment options available.
A reminder that residents can also access financial support through Financial Counselling Victoria on 1800 007 007 and via the Rural Financial Counselling Service on 1300 735 578.
Health and wellbeing support can be accessed through Grampians Community Health on 03 5358 7400. When first contacting the service mention you have been impacted by the 2024 Bushfires to ensure the appropriate support is provided.