St Arnaud office will be closed from 11am and Stawell office from 12pm on Thursday 6 October for a staff event. Customer Service Centres will be closed for the remainder of the day and will reopen on Friday 7 October. In the event of an emergency, please ring 03 5358 8700 for assistance.
A phone call to the Rates team is all it takes to let us know that you are experiencing difficulties and for us to assist you. All enquiries made are kept strictly confidential.
Having a payment plan is often an effective way to ease the burden. NGSC offers a range of options for ratepayers to set up a payment plan.
In cases of financial hardship, additional assistance can be provided in the form of a referral to a free independent financial counsellor.
Council has a Personal Financial Hardship Policy(PDF, 145KB)
to assist those ratepayers in genuine financial distress. Further information regarding assistance available can be obtained from council’s rating department.
Ratepayers can use the form at the bottom of this page to make an application for Financial Hardship Relief. Applicants will be encouraged to enter into a payment arrangement. A referral to an independant financial counsellor can be arranged if required.
Additionally, the owner(s) of rateable land may apply for a waiver or deferral in respect of the Fire Services Property Levy. The owner(s) of non-rateable residential land, which is leviable for the Fire Services Property Levy, can also apply for a waiver or deferral.
Further information regarding assistance available can be obtained from council's rating department.
Council Rates application for Financial Hardship form >>