A phone call to the Rates team is all it takes to let us know that you are experiencing difficulties and for us to assist you. All enquiries made are kept strictly confidential.
Having a payment plan is often an effective way to ease the burden. NGSC offers a range of options for ratepayers to set up a payment plan.
In cases of financial hardship, additional assistance can be provided in the form of a referral to a free independent financial counsellor.
Council has a Personal Financial Hardship Policy(PDF, 145KB)
to assist those ratepayers in genuine financial distress. Further information regarding assistance available can be obtained from council’s rating department.
Council has also implemented a COVID 19 Financial -Support and Hardship Policy(PDF, 300KB)
Ratepayers can use the form at the bottom of this page to make an application for Financial Hardship Relief due to the COVID-19 Pandemic. Applicants will be able to apply to enter into a payment arrangement or defer payment of rates to a later date.
Additionally, the owner(s) of rateable land may apply for a waiver or deferral in respect of the Fire Services Property Levy. The owner(s) of non-rateable residential land, which is leviable for the Fire Services Property Levy, can also apply for a waiver or deferral.
Further information regarding assistance available can be obtained from council's rating department.
Council Rates application for Financial Hardship form >>