Complaint resolution

Complaints to Council

Council recognises the importance of good complaints management and has developed a Complaint Resolution (PDF, 555KB)Policy(PDF, 555KB) to help try and resolve any issues raised.   

If you have a complaint you are encouraged in the first instance to resolve your own problem and to get more information about the relevant activity or service by checking out the council’s website or speaking to council staff.

If the initial communication with the council is not successful in resolving the problem, a complainant will be advised that they may consider making a more formal approach to council.

How to make a complaint to council

A person can make a complaint in a number of ways.

  • Contact council directly. If the matter cannot be resolved on the spot you will be advised of the next steps officers will take.

  • Put the complaint in writing to the Chief Executive Officer to assist the council in understanding the details of the complaint. 

Details on how you can do this can be found on the Contact Us page.

A staff member is available to help members of the public to make complaints, if needed.