Community encouraged to ‘Snap Send Solve’ local incidents

Published on 05 March 2019

Community encouraged to ‘Snap Send Solve’ local incidents directly to council

Community members are being encouraged to use the Snap Send Solve app on their mobile phones or devices to report local issues they come across within the shire ranging from fallen trees, potholes and dumped rubbish to cracked pavements, graffiti and more.

By downloading the free app, users can take a photo of an issue and input any notes they have about the issue, before sending it directly to council for it to be actioned within council’s customer request management system.

The app automatically recognises where the user is situated when submitting the request and sends it to the appropriate local council based on your location, while also eliminating the complexity of knowing how and where to report incidents on the spot.

Snap Send Solve also makes it a lot easier and more efficient for council to act on these issues and get them rectified.

The encouragement to use the app is an outcome from council’s roads, rates and rubbish reviews.

Mayor of Northern Grampians Shire Council, Cr Kevin Erwin said, “The app has been around for a little while and we encourage the community to download it to have handy in case they come across any issues while out and about.”

“When they send through their issue it will either be actioned and solved by council, or passed on to the appropriate authority if that particular issue is not managed by us.”

Snap Send Solve can be downloaded from the App Store or Google Play, as well as being available online at

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