Council Rates application for Financial Hardship

Ratepayers can use this form to make an application for Financial Hardship Relief due to the COVID-19 Pandemic. Applicants will be able to apply to enter into a payment arrangement or defer payment of rates to a later date.

Council aims to support individuals and businesses that require financial assistance for those experiencing financial hardship due to the impacts of the COVID-19 Pandemic and waive fees, charges and registrations that would otherwise be payable for the period 1 July 2020 to 30 June 2021. See the COVID 19 Financial -Support and Hardship Policy(PDF, 300KB) for more information.

Council encourages ratepayers and debtors to set up a payment arrangement tailored specifically to individual needs to reduce the amount of debt owing after the pandemic. Council will hold interest on debt accumulated during the COVID-19 pandemic beginning from the declaration of the State of Emergency on 16 March 2020 until 30 September 2020 to allow time for the debt to be paid without interest. If any debt is outstanding after 30 September 2020, Council’s Rates and Charges Debt Collection Policy(PDF, 124KB) will apply.

Please ensure that all properties for which you seek financial hardship assistance are included on this application.

Potential applicants are encouraged to make contact with council's rates team on 03 5358 8700 before filling out this form to assess if this application is the best course of action for your individual situation. 

Council Rates application for Financial Hardship form >>